Support & Grievance Redressal
Version 2026-08-24.1
Draft. This policy is awaiting final review and approval by our lawyer. It is published so the beta process can be tested, and may change before general release.
How to reach us, how quickly we reply, and what to do if you are not satisfied.
Contact us
Email: support@kaanuniparamarsh.com
We aim to acknowledge every message within one business day.
Always include your Order ID. It is in your confirmation email and on your order page.
What we need from you
Your Order ID, what you expected, and what actually happened. If it concerns a delivered document, tell us which clause or detail is wrong.
If you are not satisfied
If your concern is not resolved, reply to the same thread asking for it to be escalated, or write to support@kaanuniparamarsh.com with "Escalation" in the subject line.
An escalated concern is reviewed by a senior member of the team, who will respond with a decision and the reason for it.
Beta service
The Rental Agreement service is currently in a limited beta with a small number of customers, so that every order gets close attention. If we cannot take your matter, we will say so quickly rather than keep you waiting.